Below is a list of the most popular questions asked of us and we hope that by reading the below we will have answered some of the questions that you may have. However, if you have any other questions you would like to ask please do not hesitate to contact us, either by phone or using the email facility on this website. We hope you find below useful and informative.
Do you have static caravans, holiday homes or cottages?
We do NOT have any static caravans, holiday homes or cottages. We are a touring caravan park, which means we can only accept touring caravans, motor homes and tents.
How far are you from St Ives?
We are one and a half miles by road from St Ives
Is it possible to walk to St Ives?
Yes it is. There is a path that leads directly from the park into St Ives. It takes 20 – 30 minutes and is highly recommended. We are one mile from St Ives by walking.
Can I put a Gazebo or Day Tent on my pitch ?
From 2016 we will no longer allow Day Tents or Gazebos on pitches at Polmanter.
Can I bring dogs to your park?
Yes, dogs are welcome. There is a charge for each dog to stay on our park (see prices) and certain conditions, the most important of which is that dogs must remain on lead at all times whilst on our park. We only permit two dogs per pitch. In the region there are restrictions on which beaches you can walk your dogs from Easter till October. There are no beaches in St Ives where you can take your dog during this time, but there are others in the region for dogs. Please ask for the leaflet “Beach guide for dog owners” when you arrive on park. The leaflet is free.
What time do the security barries close / open on site ?
Our barriers do close at 12 midnight and re open at 6.30am. You can park in the visitors’ car park between these hours and walk to your pitch.
Are Bikes Allowed on Site?
Yes Bikes are allowed on site, but must be ridden with care.
Please note that we do not allow Skateboards, Childrens’ Scooters, Roller Skates or Heeleys anywhere on site. This is due to the many hills and single track roads at Polmanter.
Can my children play football on site?
We do not allow any ball games on site, however any games involving a ball can be played on our dedicated Sports Field.
I’ve booked a multi serviced pitch what do I need to bring
16amp BS4343 round pin electric connectors, 10 metres of ½ “ water pipe and waste water pipe may be required depending on where you site your caravan
Do I have to pay for showers/swimming pool/tennis courts/putting green?
You do NOT have to pay for showers or the swimming pool or to use the putting green. These are included in the price that you pay for a nights stay. However there is a small charge of £5 per hour to use the tennis courts. If you wish to hire rackets and balls, this is an extra £3 an hour.
Are children allowed in the bar?
Our bar and restaurant has a large family room where children are most welcome.
What age do you class an adult?
We class an adult anyone who is 16 years and over.
I have special requests. Can I choose a pitch on your park in advance?
Yes you can, and we recommend you advance book to save the pitch you would like. We recognise that each customer is an individual and that everyone has individual preferences and needs. All our pitches are numbered and reserved using a computerised system, which allows our customers to choose individual pitches according to their tastes. We encourage you to look at the maps on this website or for further discussion/information please phone us and one of our receptionists will be delighted to talk through your choice with you. Of course, any choice is DEPENDANT upon AVAILABILITY and we kindly ask you to bear this in mind. We will do all we can to meet your needs if a pitch is AVAILABLE.
I stayed with you last year and would like the same pitch, but I have forgotten where I was. Can you help?
Yes we can. Our computerised system keeps records going back three years. We can see what pitch you were on and if available you will have the option to book the pitch again. For this service, please phone our reception.
My friends/family are staying on an electric pitch, but although I wish to be next to them, I do not need electric Is it still possible to be next to them?
We do have some non-electric pitches which although not next to, are opposite electric pitches. However, if these are not available we try to put you as close to your family/friends as possible. Please phone us and we will try our hardest to help with your request.
Can you take groups?
We do not accept single sex groups. Outside of the main holiday period (July and August) we do accept cycle tours, climbing groups etc.. If you are making a group booking, we ask you to please phone and discuss your situation with us.
When can I arrive, and when do I have to leave?
ALL bookings and tickets with us are valid from midday on the day of arrival until 10am day of departure.
What days can I book?
Our main booking restrictions are reserved for our busiest time. (July and August). Please see the terms and conditions section of this website.
Can I just turn up to your site without booking?
Yes you can; however we cannot guarantee that we will have availability for you. As always, if you wish to guarantee a pitch, please book in advance.
I wish to book, how can I pay?
1. Print the booking form from this website and complete it and return it to us.
2. Alternatively the quickest way would be to book over the phone. If you choose this option please have your credit card details ready, so as to pay a deposit to make the booking. Deposits are £45 per week or part week.
3. Send an email requesting a booking form to be sent to you by post, whereupon you would have to complete the booking form, and send it to us.
Please read the terms and conditions section on this website for further information.
Can I book online?
Yes, you can book online by clicking the Online Booking Box on the Home page of this web site. Please note that pitches are allocated randomly; you can make a special request for a pitch and we will do our best to honour your request.
Do I have a receipt?
Yes. Once we have received your booking we will process this as quick as we can. We will send you a confirmation letter, which is also a receipt for your booking and any deposit paid. If you have provided an email address your receipts will be sent there, otherwise reciepts will be sent by post to your home address.
When can I phone?
During winter months our office is open from 9am till 6pm. Please leave a message if you cannot contact us outside of this time. During summer months, office hours are greatly increased. Normally reception is open from 8.30am till 7pm at night.
What are the times of the bus service to St.Ives?
Although times vary, during our busiest time (mid July – end Aug) the bus leaves to St.Ives and returns to the park most hours from about 10 in the morning until 10.30 in the evening. There is also a public bus service, which leaves from our village to St Ives and Penzance. This service runs all year and timetables are available at Reception.
I wish to travel down to you at night to beat the traffic. What do I do if I arrive at your park at 3am in the morning?
When you drive down the entrance to our park you will find a special “late night area”. It is the first field on the left before you reach the barrier to our park. Simply pull onto the late night area. This area can be used from Midnight the night before your arrival date. However, please be advised that although you have arrived early, your pitch will not be available before midday.
If I bring my computer do you have wireless internet access?
Yes, wifi access is available. Cards can be purchased at Reception or you can log on for more information.
Do you have Seasonal Pitches?
We do not have any Seasonal Pitches at Polmanter. We have a limited number of Part-Seasonal Pitches (not July and August)
Do you have hard-standing pitches?
We have multi-serviced and serviced hard standings, some on tarmac and some on gravel both with grass surrounds,
What amp is the electric hook-up?
Do you have baths or baby baths on site?
We do not have any adult baths. There are two private baby baths in the Levant Amenity Block and two in the Consols Amenity Block which are suitable for bathing small children.
Do you allow barbecues or camp fires?
We allow barbecues to be used provided they do not burn the grass. Blocks are available to help keep your barbecue above ground. CAMPFIRES ARE STRICTLY PROHIBITED
Do you have a freezer available for ice packs ?
Yes, from 2015 there will be a freezer available to use in our Consols Shower Block. Due to hygiene reasons this is for Ice Packs Only and cannot be used for food. Our ice pack hire service will not be operating from 2015.